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Product Care

Here’s how to look after your stone benchtop and ensure it remains in pristine condition and serves you well for years to come.

ALWAYS REMEMBER: Unless fully supported, natural stone is a fragile material. Unsupported stone items should not be sat or stood on. Provided the considerations are followed a natural stone surface should last indefinitely.

Caring for your stone: Product Care Guides


Granite Care Guide

Routine Care & Maintenance
Use hot soapy water and granite cleaner. We recommend Tenix Granite Cleaner. A very fine grade steelo pad can be used to remove any food residues that cannot be easily removed by your dishcloth.

Protecting Granite
Granite is a very durable material which has scratch, stain and heat resistant properties but to protect your investment please consider the following: Normal kitchen utensils will not mark the surface but diamonds, tungsten and gemstone WILL scratch. Granite should not stain under normal conditions. However, some materials are more porous than others. As a precaution do not store containers of oil or margarine on granite surfaces. Prolonged exposure to oil or dyes marks granite. Wipe up spills. Colouring agents will stain some lighter granites.

Preventing damage to bench tops from heat
Beware of very hot items, large deep saucepans or superheated fry pans directly from the hob or oven may cause cracking or crazing. Always remember that unless fully supported natural stone is a fragile material. Avoid sitting or standing on unsupported stone items. Provided the above considerations are remembered a natural stone surface will last indefinitely.

Download the PDF guide here


Marble Care Guide

Marble is subject to staining and scratching and requires careful treatment; therefore it is important to keep this material clean.

Everyday Cleaning
Wash regularly with a clean soft cloth and clean (not soapy) hot water. Clean down twice yearly with diluted detergent to remove and ingrained residues.

Regular applications of a good silicone polished off with a soft cloth will provide additional protection for this material.

Additional Care
Felt bases and placemats are essential to prevent abrasions and scratching.
Always wipe up spills immediately to prevent staining.
Heat will scorch marble so remember to use coasters under hot plates and keep hearths clear of burning material.
Provided Marble is treated with the same care afforded to fine wood finishes, most problems will be avoided. If you have any problems with stain removal or are uncertain about exactly what to do, please do not hesitate to contact us.

Always remember that unless fully supported natural stone is fragile material. Avoid sitting or standing on unsupported stone items. Provided the above considerations are remembered a natural stone surface will last indefinitely.

Download the PDF guide here


CaesarStone care guide

Everyday Cleaning
CaesarStone® requires very little maintenance to keep the surface looking like new. For everyday, routine cleaning of CaesarStone® we recommend wiping the surface with warm soapy water (a mild detergent) and a damp cloth or alternatively use a quality spray and wipe type cleaner.

Extra stubborn dried spills and stains
For removal of these or if you wish to give your CaesarStone® benchtop or surface a thorough clean then we recommend CaesarStone® brand Cream Cleanser applied to a soft damp cloth. To remove adhered materials like food, gum and nail polish, first scrape away the excess with a sharp blade. If there are any grey metal marks on the surface, a mild detergent will remove it. Household bleach can generally be used as an effective cleaner to remove stubborn marks, but care should be taken as some products are considerably stronger than others.

Heat Resistance
CaesarStone® will tolerate brief exposures to moderately hot temperatures, however, prolonged direct contact with, or radiated heat from very hot pots can cause thermal shock, discolouration or damage. Therefore we do not recommend placing hot pots, pans, electric frying pans and oven trays directly from the hotplate or out of an oven onto the surface of CaesarStone®. We always recommend the use of a hot pad or trivet to place hot items onto.

As CaesarStone® is non-porous; it will keep its lustrous gloss and ultra-smooth surface without polishing. And it never needs sealing.

Exposure to chemicals and solvents
As with any surface, CaesarStone® can be permanently damaged by exposure to strong chemicals and solvents that undermine its physical properties. Do not use products that contain trichlorethane or methylene chloride, such as paint removers or strippers. Avoid any highly aggressive cleaning agents like oven cleaner that have high alkaline/pH levels.
Should the surface be accidentally exposed to any of these damaging products, rinse immediately with water to neutralize the effect.

Download the PDF guide here


Pacific Quartz care guide

Everyday Cleaning
Pacific Quartz® is highly resistant to stains caused by fruit juices, liquid food colouring, coffee, tea, wine, grapes, soft drinks, paints, nail polish and remover, automotive fluids, and permanent markers. If accidentally any of the above is spilt, wipe off the stained area with any commonly available multi-purpose cleaner or household detergent and then with ordinary water immediately.

Heat Resistance
Pacific Quartz® is designed and manufactured to withstand moderate heat and the product is not heat proof. Like any other composite material, Pacific Quartz® may be damaged by a sudden or lasting exposure to high temperatures, mainly at the edges and cut-outs of the product, resulting in cracks. To prevent thermal shock, discolouration or other damages, it is necessary to use insulating pads when putting hot objects aside and not to expose the surface to open flames and prolonged contact with very hot pots. We always recommend using a hot pad or trivet, especially when using cooking units such as electric frying pans, crock pots, or roaster ovens.

Common kitchen implements including sharp knives won’t harm the Pacific Quartz®, as they are made up of pure natural quartz. Continued use of kitchen knives on the bench tops could dull the polished surface. Care should be exercised when moving heavy objects and avoid dropping heavy kitchen tools.

Exposure to chemicals and solvents
Pacific Quartz® can be permanently damaged by prolonged exposure to strong chemicals and solvents. It is advisable not to use hydrofluoric acid, any products containing trichlorethane or methylene chloride and paint strippers.

Download the PDF guide here


If you have additional product care enquiries, please contact us at info@pacificstone.co.nz or 07-578-5024 or call into our showroom at 51 Koromiko Street, Judea, Tauranga.

The Pacific Stone Black Box…

After we’ve installed your new benchtop, we’ll leave you with a care pack.

When we’ve installed your stone benchtop, we’ll leave with you a special Pacific Stone ‘Black Box’ which is essentially a care pack for your benchtop. It contains specialised cleaning product for your stone, a special cloth to clean your benchtop with and instructions on how to care for your benchtop for years to come.